Shipping policy
Where we ship We ship worldwide. If your country appears at checkout, we can deliver to you.
Shipping costs
- Free Standard Shipping on every order.
- Express Insured Shipping for EUR 4.99.
Processing time Orders are processed within 1 to 3 business days (Monday to Friday, excluding holidays). You will receive a confirmation email when your order is placed and another with a tracking link once it ships.
Delivery times Orders within the EU usually arrive within 7 to 15 business days after dispatch. Deliveries outside the EU typically take 10 to 25 business days. Delivery times are estimates and can be longer during holiday periods or because of carrier delays. Larger items such as chandeliers and floor lamps may be shipped in more than one parcel and arrive on different days.
Customs, duties and taxes For orders delivered within the EU, prices include VAT. For deliveries outside the EU, local import duties or taxes may apply on arrival and are the responsibility of the customer, unless shown otherwise at checkout.
Tracking Every order comes with a tracking number. If your tracking has not updated for more than 7 days, contact us and we will look into it.
Lost or damaged parcels If your parcel is lost or arrives damaged, email us at interiorglow@gmail.com within 7 days of the expected delivery date, with photos if it is damaged. We will send a replacement or refund you in full.
Wrong address Please check your shipping address carefully. If you notice a mistake, contact us as soon as possible. We cannot be responsible for orders delivered to an incorrect address entered at checkout.